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Exam Name: IBM SmartCloud Control Desk V7.5 Change Configuration Release Management Implementation
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NO.1 What is the difference between an Actual Configuration Item and a Configuration Item (CI)?
A. There maybe an active Change created against the CI.
B. There must be an active Change created against the CI.
C. There may be an active Change created against the Actual CI.
D. There must be an active Change created against the Actual CI.
Answer: A
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NO.2 Why is a problem record created?
A. To capture and resolve requests from users
B. To capture an unknown, underlying cause of one or more incidents
C. To capture any event that is not part of the standard operation of a service
D. To capture any queston or matter involving doubt, uncertainly, or difficultly
Answer: B
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NO.3 What are three common tasks for Change Management? (Choose three.)
A. Schedule the change
B. Identify the cause of the change
C. Analyze the impact of the change
D. Create a problem from the change
E. Review the change once it has been implemented
F. Check for known errors related to the configuration items impacted by the change
Answer: A,C,E
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NO.4 When installing an enterprise solution, which edition of IBM SmartCloud Control Desk can be
installed?
A. Only Entry Edition
B. Any product edition
C. Only Everyplace Edition
D. Only Service Provider Edition
Answer: B
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NO.5 What is the primary use of the IBM SmartCloud Control Desk V7.5 (SCCD) Launchpad?
A. Installing SCCD
B. Transferring core data
C. Using the SCCD Navigator
D. Obtaining SCCD product information
Answer: A
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NO.6 Which IBM SmartCloud Control Desk V7.5 offering is appropriate for a customer needing only
a Service Desk and simple change management?
A. Everyplace
B. Entry Edition
C. Service Provider
D. IBM SmartCloud Control Desk
Answer: B
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NO.7 Which statement is true about the IBM SmartCloud Control Desk E-Mail Listener?
A. It can process encrypted messages.
B. It can process digitally signed messages.
C. It supports POP3 and IMAP protocols only.
D. It does not support embedded attachments.
Answer: C
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NO.8 Where can a user find the application to manage authorized assets?
A. Assets module, Assets application
B. Assets module, Authorized Assets application
C. IT Infrastructure module, Reconciliation application
D. IT Infrastructure module, Authorized Assets application
Answer: A
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