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NO.1 A prospect uses a competing solution and frequently refers to the term wizard when
discussing topics such as moving an asset or re-associating it with a new user.Which function within
the IT Service Management platform serves the same purpose?
A. Job Plan
B. Workflow
C. Response Plan
D. Ticket Template
Answer: B
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NO.2 A weekly maintenance of the snow plow equipment must be carried out from November 1st
to March 30th of each year.
Which features of Preventative Maintenance are used to achieve this?
A. Frequency and Meters
B. Frequency and Scheduler
C. Seasonal Dates and Scheduler
D. Frequency and Seasonal Dates
Answer: D
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NO.3 Click the Exhibit button.Based on the scenario, which IBM Tivoli product will assist Jan in
implementing ITIL at Jaxcube by providing a comprehensive and customizable process model, based
on industry best practices?
A. IBM Tivoli Service Level Advisor
B. IBM Tivoli Service Request Manager
C. IBM Tivoli Unifed Process Composer
D. IBM Tivoli Capacity Process Manager
Answer: C
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NO.4 Which factor is relevant when documenting the Materials Management process?
A. Asset type
B. Number of items
C. Number of assets
D. Item identification numbers
Answer: D
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NO.5 Which reporting engine was packaged with Maximo V6, and which engine has been addedto
Maximo V7.1?
A. The previous engine was Crystal, and the latest engine is BIRT.
B. The previous engine was Actuate, and the latest engine is BIRT.
C. The previous engine was Crystal, and the latest engine is Actuate.
D. The previous engine was Actuate, and the latest engine is Crystal.
Answer: B
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NO.6 The customer has decided that a physical data exchange between the IBM Tivoli Change and
Configuration Management Database (CCMDB) with an external system is not their choice of
integration. However, they are still interested in automatically linking, from the CCMDB, to the user
interface of an external system to analyze some specifics within the external system. Which
integration facility should be recommended?
A. Federation
B. Launch in Context
C. Discovery Library Adapter
D. IBM Tivoli Integration Composer
Answer: B
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NO.7 Which area in the IT Service Management vision builds agility into the processes which control
and manage IT investments?
A. Control
B. Visibility
C. Automation
D. Availability Management
Answer: C
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NO.8 What is the proper term to use when referring to a particular server in the IT infrastructure, in
a service management context?
A. Item
B. Asset
C. Resource
D. Configuration Item
Answer: D
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